Find answers to the most common questions about custom orders, turnaround times, shipping, local pickup, sizing, product care, returns, and DTF transfers.

1. Do you create custom and personalized products?

Yes! Rocker Kid Co. creates custom apparel, personalized drinkware, gifts, and accessories for children and adults. We can help you create something special for birthdays, holidays, family vacations, school events, sports teams, businesses, memorials, and other occasions.

When submitting a request, please include the product, quantity, sizes, colors, personalization details, required date, and any artwork or inspiration images.

2. How long will my order take?

Our standard production time is approximately 3–10 business days. Shipping time is additional and begins after production is complete.

Turnaround times may vary depending on the product, quantity, artwork complexity, material availability, and time of year. If you need an order by a particular date, contact us before ordering to confirm availability.

3. Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders over $100. Eligible orders will automatically receive free shipping during checkout.

Orders under $100 will be charged based on the selected shipping method and destination. Tracking information will be emailed after your order has shipped.

4. Can I pick up my order locally?

Yes! Local pickup is available at:

Rocker Kid Co.
14001 W. Illinois Highway
New Lenox, IL

You will receive a notification when your order is ready. Please wait for confirmation before visiting the store. Regular shop hours are Monday through Friday, from 10:00 AM to 4:00 PM, but hours and operating days may vary.

5. How do I choose the correct size?

Please review the size chart on the product page before ordering. Because we offer different garment brands and styles, sizing and fit may vary between products.

If you are between sizes or unsure about the fit, contact us before ordering. We can provide additional product information, but customers are responsible for selecting their final sizes.

6. How should I care for my custom products?

Wash custom apparel inside out in cold water with similar colors. Use a mild detergent and avoid bleach or fabric softener. Tumble dry on low or hang dry. Never iron directly over the printed design.

We recommend hand-washing customized drinkware with mild soap and a soft sponge. Do not soak, microwave, or place it in a dishwasher unless the product description specifically states that it is safe.

7. Can I return or exchange a custom product?

Personalized and custom-made products are created specifically for each customer and are generally not eligible for returns, exchanges, or refunds. Please carefully review all names, spelling, sizes, colors, and design details before approving your order.

If an item arrives damaged, defective, or different from the approved order details, email rockerkidcodesigns@gmail.com with your order number and clear photographs of the issue.

8. Do you sell DTF transfers?

Yes! DTF transfers are available at our physical location in New Lenox, Illinois. They can also be ordered online through our sister business, RockinTransfers.com.

Visit the Rockin Transfers website for transfer sizes, gang sheets, artwork requirements, pricing, and application information.