Shipping Policy

Last updated: August 17, 2026

Thank you for shopping with Rocker Kid Co. This policy explains our production times, shipping charges, tracking, delivery expectations, and local-pickup process.

Production Time

Most products are made or customized after an order is placed. Our standard production time is approximately 3–10 business days.

Business days do not include weekends or holidays. Production may take longer during busy seasons or for:

• Large or group orders

• Complex custom designs

• Specialty products

• Artwork requiring revisions

• Products or materials that need to be specially ordered

Shipping time is separate and begins after production is complete. If you need an order by a specific date, contact us before purchasing. Requested delivery dates are not guaranteed unless confirmed by Rocker Kid Co.

Shipping Rates

We offer free shipping on U.S. orders over $100. Eligible orders will automatically receive free shipping during checkout.

For orders that do not qualify, available shipping rates will be calculated and displayed at checkout based on the destination, package, and selected delivery method.

Order Tracking

When your order ships, tracking information will be sent to the email address or phone number provided at checkout.

Tracking updates are controlled by the shipping carrier and may take time to appear. Please confirm that your contact information is correct before completing your purchase.

Estimated Delivery Time

Delivery estimates shown during checkout begin after the order has been produced and transferred to the shipping carrier.

Delivery dates are estimates rather than guarantees. Weather, holidays, carrier disruptions, high shipping volume, and other circumstances outside our reasonable control may cause delays.

If an unexpected production delay affects our ability to ship within the stated timeframe, we will contact you with available options.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review the recipient’s name, street address, apartment or unit number, city, state, and ZIP code before submitting the order.

Contact us immediately if an address needs to be changed. Once an order has entered production or shipped, we may be unable to update it.

Additional shipping costs caused by an incorrect address, refused delivery, or unclaimed package may be the customer’s responsibility.

Lost, Missing or Delayed Packages

If tracking shows that a package is still in transit beyond the estimated delivery period, contact the shipping carrier and notify Rocker Kid Co. We will help review the tracking information and pursue available carrier options when appropriate.

If tracking shows “delivered” but the package cannot be located, check:

• Around the delivery location

• With household members

• With neighbors

• With a building manager or front desk

• Directly with the shipping carrier

Report the issue to us promptly so we can review the situation. Any replacement or refund decision will depend on the order details, carrier findings, available insurance, and applicable law.

Damaged Packages

Inspect your order immediately after delivery. If the package or product arrives damaged, email us within 7 days and include:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the shipping box or mailer

• Photographs of the shipping label

Keep the damaged product and all packaging until the claim has been reviewed. Depending on the circumstances, we may offer a replacement, correction, store credit, or refund.

Returned or Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package may require an additional shipping charge before being sent again.

Original shipping charges are generally non-refundable. Custom and personalized products are not automatically refunded when a package is returned as undeliverable.

Local Pickup

Local pickup is available at:

Rocker Kid Co.
14001 W. Illinois Highway
New Lenox, IL

Regular Shop Hours:
Monday–Friday, 10:00 AM–4:00 PM

Hours and operating days may vary. Please wait until you receive confirmation that your order is ready before visiting the store. Bring your order confirmation or valid identification when collecting your order.

Contact Us

For questions about production, shipping, tracking, or local pickup, contact:

Email: rockerkidcodesigns@gmail.com
Phone: (815) 320-9632
Website: rockerkidcodesigns.com